Frequently asked questions

REGISTRATION

  • How do I register at the Casino?
    • Connect to the internet and visit our website at www.mega7’s.com.
    • Follow the easy sign up/registration process by clicking the “Sign Up” button, located at the top of the homepage. Remember that fields marked with an exclamation mark (!) are mandatory and must be filled in to successfully register.
    • You will be required to enter a User Name and Password. Remember to never disclose your username or password to anyone. You will use them to access the Casino each time you wish to play.
  • What is the minimum amount I can deposit?
    • You will need to deposit a minimum of $25 worth of gaming credits in order to start playing online.
  • Can I deposit more casino chips in Play for Fun mode?
    • Yes, simply click on the “Visit Cashier” button and type in the amount of credits you wish to deposit. In play for fun mode you may deposit as many credits as you like.

LOGIN AND DETAILS

  • How can I access my casino account?
    • Should you have the downloaded version of the casino on your computer or device, simply connect to the Internet and access the casino from there. Alternatively, you can visit our website at www.mega7’s.com to access the Instant Play platform. Should you want to play on the go, simply access the Mobile version of the casino.
    • Sign in to your online casino account by entering your User Name and Password in the respective login fields at the top of the home page.
  • What is my password and username?
    • Your password and User Name is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or User Name, contact a customer support representative for assistance.
  • If I forgot my password what do I do?
    • Should you have any difficulty in remembering your User Name or Password, go to the top of the home page and click on the "forgotten password" link.
  • How do I update my verification documents?
    • Should you wish to send through updated verification documents, simply email our Customer Support on support@mega7s.com or contact them via our

Banking

  • How secure are my transaction?
    • Mega 7’s casino uses 128-bit SSL (Secure Socket Layer) encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Fun Players.
  • What are my deposit options and how do I make a deposit?
    • Mega 7’s offers safe, secure and reliable depositing options. To start depositing funds into your casino account, you will need to log into your casino account, visit your cashier, then select your preferred deposit option. The following deposit options are available to you:
      • VISA
      • MasterCard
      • American Express
      • Bitcoin
  • Why are my deposits declining?
    • Some financial institutions deny their cardholders the freedom to transact for online gaming. Mega 7’s has made provisions for this by sourcing alternate methods of making purchases to your casino account.
  • How do I withdraw my winnings?
    • Withdrawing has never been this easy. All you need to do is simply go to the "withdrawal" tab within your casino account and enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, first time account holders with withdrawals will need to comply with our security requirements and submit verification documents. Players are also able to make a reversal of a withdrawal request within the first 24 hours of their initial withdrawal.
  • Are there any fraud prevention measures in place?
    • Mega 7’s aims to ensure the integrity of account holders as well as payments made to customers. We have stringent fraud preventative controls in place which actively oversees every transaction. Should we find any suspicious activity on your account you will be required to supply us with proof of identity, copies of their credit cards, a signed deposit history of their transactions and/or other appropriate documentation. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

Security and Privacy

  • Will my credit card information be safe and secure?
    • Yes, we have security systems in place to ensure the safety of your details. Your Mega 7’s casino account requires your unique username and password and must be entered before any transactions can occur. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company/person.
  • Is my unique username and password safe?
    • Yes. Our casino software uses 128-Bit SSL encryption when data is transferred over the Internet. Each account holder chooses their own unique user Name and their own password, which they alone can access.

Support

  • What is the procedure should I require any technical assistance?
    • We provide 24-hour toll-free and e-mail support to all account holders at Mega 7’s. Our friendly Customer Support Team is ever ready and willing to assist. You can also contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions.
  • If I have general questions and queries who do I contact?
    • All questions and queries can be directly sent to our Customer Support Team who are available on 24/7 via our Live Chat facility, email or telephone.
      • E-Mail: support@mega7s.com
      • US Toll Free: 1 888 593 5023
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